Prices
and Payment
When producing a quote we will require
a sample, or preferably the entire document, which can be
sent to us by fax, email, or as a disk or hard copy by post.
To process your payment we need full invoicing details,
including contact names, company, website, phone and billing
address.
Document
Formats
Whilst we normally receive documents
via email as Microsoft Word attachments, we can accept a
wide variety of formats. If you have other requirements
then please let us know and we will cater for this.
Deadlines
We will always agree the deadline
with you beforehand and deliver the translation at or before
it. Whilst our service is extremely efficient, we well know
that sometimes translations have an added urgency. When
time is of the premium we can provide an express service
in which you could receive your finished translation within
a matter of hours. Please contact one of our project managers
for more details.
Client
Service
At 1st Translation we pride ourselves on our consummate
professionalism. During the translation process we may have
to contact you. However, we will only do so if strictly
necessary: we will always attempt to resolve any translation
issues in-house before doing so.
Confidentiality
Your documents are safe with us. We
will never disclose any information to third parties (unless
specifically requested by the customer) and all hard-copy
deliveries are sent in confidential rigid packaging. Original
documents are destroyed within one month of translation
delivery unless requested otherwise. We are happy to enter
into a confidentiality agreement with you should you so
wish.
Delivery
We can deliver your translations in
a variety of formats, from emailed Microsoft Word documents
and PDFs to faxed pages and posted hard copies. We deliver
hard copies of documents all over the world and can arrange
for specialised courier delivery, if requested. Within London,
we are happy to arrange a courier to deliver the translation
for no extra fee. |
